Return Policy

We want you to love your Gemiros jewelry. If you're not completely satisfied with your purchase for any reason, we offer a 30-day return policy from the date of delivery.

However, please note that after that 30-day period has elapsed, we are unfortunately unable to offer refunds.

To be eligible for a return, please ensure that the criteria below are met.


Eligibility for Returns:

  • Products must be unworn, in original condition, and include all original packaging and tags.
  • Personalized or custom-made items are not eligible for return unless there's a manufacturing defect.
  • Products marked "Final sale" on the product page are not eligible for return.
  • Products of a set or bundle cannot be returned individually, and must be returned as a complete set.
  • If returning an entire order, any free gifts that came with the order must also be returned together.
  • Only items purchased directly from Gemiros.com are accepted for returns. For products purchased from authorized retailers, please get in touch with them directly for returns.

How To Return An Eligible Item

We will only accept returns for eligible items by mail. All returned items must meet the terms of our return policy above or they will be sent back to you at your expense. Shipping fees are non-refundable.

  1. Contact us at hello@gemiros.com within 30 days of receiving your order.
  2. Send us a photo of the item - your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Once we determined that the item is eligible for return, we'll provide you with return instructions and the correct return address. Do not return to the address found on the package of the item.
  4. Securely package your item and ship it back to us using any shipping carrier of your choice. We recommend using a trackable shipping method, to ensure that the item reaches us safely.

Please Note:

  • You are responsible for return shipping costs unless the return is due to our error or a defective product.
  • All countries taxes, duties, shipping, and customs fees are non refundable.
  • Save the tracking number for your return. We are unable to issue refunds for lost, damaged or misdirected returns.
  • For hygiene and security reasons, we reserve the right to refuse returns that don't meet our criteria. Refused returns will be sent back to you at your expense.

Refunds will be processed to your original payment method within 1-3 business days after we receive and inspect your return.


Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange a replacement or refund at no additional cost to you.


Lost Damaged by Postal Service

We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us at hello@gemiros.com and we will be happy to check what causes the delay of shipment and arrange for a re-shipment if necessary.


Returned Mail

If a package has returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact you for the correct address, and you will need to re-pay shipping and handling costs before we can send the package again.


Refused/Unclaimed Mail

If delivery is refused by the recipient or package is unclaimed for any reason, the order will not be refunded.


Order Cancellation Policy

We pride ourselves on our ability to quickly and accurately process all orders. In fact, most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at hello@gemiros.com within 24 hours, otherwise, it will be too late. After 24 hours, it's been accepted as final and ready to ship to your doorstep!


Exchange Policy

If you're not completely satisfied with your product or have had a change of mind, we're happy to assist with an exchange. Please return the original item to us following the steps above, and once we receive and inspect it, we'll process your exchange promptly.