We believe in making meaningful jewelry accessible. That's why we offer FREE shipping on orders over $100 USD. For orders under $100 USD, a nominal shipping fee of $5.95 USD applies.

🌱 As part of our commitment to sustainability, we offset the carbon footprint of every shipment at no extra cost to you. Your Gemiros piece travels the world without leaving a trace, allowing you to wear your values proudly. 🌍

Each Gemiros piece is crafted with intention and care. For in-stock items, we typically ship within 2 business days. Handmade-to-order pieces may require up to 5 business days for our artisans to create your unique treasure before shipping.

Once shipped, you can expect to receive your package within 5-14 business days, depending on your location and chosen shipping option.

**Please note that during peak seasons or promotional periods, processing times may be slightly longer.

We understand the excitement of waiting for your new Gemiros piece. Rest assured, it's being thoughtfully prepared to become a part of your personal story.

We're proud to offer worldwide shipping, allowing you to experience the power of meaningful jewelry no matter where you are.

Please note: Due to shipping restrictions, we are unable to ship to some specific locations in the United States, including APO, FPO, and DPO addresses. We apologize for any inconvenience and are continuously working to expand our reach.

*International orders may be subject to import duties and customs taxes, applied upon reaching the destination country. These charges vary by location and are the responsibility of the recipient. For more information about your country's customs policies, please contact your local customs office.

Once your Gemiros order is shipped, please allow up to 48 hours for the tracking information to fully update in the postal system. You can track your order by clicking the link in your shipping confirmation email or using our tracking portal here.

If you need any assistance or have concerns about your order's journey, please don't hesitate to reach out to our team.

We strive to dispatch your order promptly to bring you your meaningful jewelry as soon as possible. While we can't guarantee cancellations or changes once shipped, please contact our Customer Care Team immediately, and we'll do our best to support you.

For personalized and engraved pieces, once the order is placed, we are unable to cancel or update the order due to the custom nature of these items.

We make checkout a breeze by accepting all major credit cards, including Visa, Mastercard, and American Express.

You can also pay securely through popular digital wallet options like PayPal, Google Pay, Apple Pay and Shop Pay.

However, please note that we do not accept bank checks, wire transfers, or cash on delivery. Our accepted payment methods are designed to provide you with a fast, convenient, and secure shopping experience.

If you are experiencing an issue when making payment during checkout, please follow the guide below to troubleshoot:

1) Double-check that you've entered all your information correctly - things like your credit/debit card number, card expiry date, billing address, etc.

2) If the details look good but your payment is still being declined, there may be a problem with your card or bank. We recommend contacting your financial institution directly to inquire about the declined transaction. They'll be able to provide more specifics on what might be causing the decline.

3) For issues with a PayPal payment, you'll want to reach out to their customer support team. They can investigate what's happening on their end.

We want you to love your Gemiros jewelry. If you're not completely satisfied with your purchase for any reason, we offer a 30-day return policy from the date of delivery.

However, please note that after that 30-day period has elapsed, we are unfortunately unable to offer refunds.

To be eligible for a return, please ensure that the criteria below are met.

• Products must be unworn, in original condition, and include all original packaging and tags.
• Personalized or custom-made items are not eligible for return unless there's a manufacturing defect.
• Products marked "Final sale" on the product page are not eligible for return.
• Products of a set or bundle cannot be returned individually, and must be returned as a complete set.
• If returning an entire order, any free gifts that came with the order must also be returned together.
• Only items purchased directly from Gemiros.com are accepted for returns. For products purchased from authorized retailers, please get in touch with them directly for returns.

We will only accept returns for eligible items by mail. All returned items must meet the terms of our return policy above or they will be sent back to you at your expense. Shipping fees are non-refundable.

1. Contact us at hello@gemiros.com within 30 days of receiving your order.
2. Send us a photo of the item - your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Once we determined that the item is eligible for return, we'll provide you with return instructions and the correct return address. Do not return to the address found on the package of the item.
4. Securely package your item and ship it back to us using any shipping carrier of your choice. We recommend using a trackable shipping method, to ensure that the item reaches us safely.

Please Note:

• You are responsible for return shipping costs unless the return is due to our error or a defective product.
• All shipping, handling, restocking, and customs fees are non refundable.
• Save the tracking number for your return. We are unable to issue refunds for lost, damaged or misdirected returns.
• For hygiene and security reasons, we reserve the right to refuse returns that don't meet our criteria. Refused returns will be sent back to you at your expense.

Refunds will be processed to your original payment method within 1-3 business days after we receive and inspect your return.

If you're not completely satisfied with your product or have had a change of mind, we're happy to assist with an exchange. Please return the original item to us following the return procedure above, and once we receive and inspect it, we'll process your exchange promptly.

Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Please note that all countries taxes, duties, shipping, and customs fees are non refundable.

Oh no, we're so sorry to hear your item arrived damaged! That's the last thing we want for our customers. No need to worry though - we'll take care of this for you.

Please reach out to our customer support with the following information ready so that we can send you a replacement as quickly as possible:

1) Your order number

2) Photos of the damaged product

Our team will review the details and get a replacement on its way to you right away. We stand behind the quality of everything in our collection, so we'll make this right.

Yes, of course.

Enjoy peace of mind with our complimentary 1-year warranty on all jewelry pieces in our collection. We've got your back, ensuring that your Gemiros jewelry is guaranteed to be free of any manufacturing defect for a full year from the date of purchase.

Our warranty covers any issues related to materials and workmanship, demonstrating our confidence in the quality of our pieces.

While our warranty provides extensive coverage, it's important to note that it doesn't extend to the following:

• Normal wear and tear (e.g., scratches, bent rings, or broken chains)
• Improper use, storage, or care
• Loss or theft
• Damage from chemicals, cosmetics, or other substances
• Modifications or repairs by unauthorized third parties
• Natural aging of materials
• Purchases from unauthorized resellers

We recommend referring to our jewelry care guide to keep your Gemiros jewelry looking its best.

To Claim Your Warranty:

1. Contact us at hello@gemiros.com within the warranty period.
2. Provide your order number, a brief description of the issue, and clear photos of the damage.
3. We'll work with you to find the best solution, which may include a complimentary replacement.

To ensure that your meaningful pieces continue to shine and inspire for years to come, we've put together this guide to help you care for your Gemiros jewelry.

• Store your jewelry separately to prevent scratching. We recommend using soft cloth pouches or individual compartments in a jewelry box.
• If not worn frequently, store your jewelry in a cool, dry place in a sealed zip bag or airtight container to minimize tarnish.
• Put your jewelry on last when getting ready and take it off first when you get home. This helps avoid contact with cosmetics, perfumes, and other chemicals.
• Avoid wearing your jewelry while swimming, bathing, or during strenuous activities.
• Clean your jewelry regularly with a soft, lint-free cloth to remove dirt and oils.
• Store your jewelry with anti-tarnish strips or in tarnish-resistant bags to slow the tarnishing process.

Clean your jewelry regularly with a soft, lint-free cloth to remove dirt and oils.

For a deeper clean, you can use warm water and mild soap (one that has a neutral pH and is free of phosphates). Don't let the jewelry sit in the water. Gently rinse it, then dry it thoroughly with a clean soft cloth. Never let it drip-dry.

Gemiros demi-fine jewelry is crafted using only high-quality precious metals including - platinum vermeil, gold vermeil and sterling silver, paired with carefully selected precious and semi-precious gemstones. For a detailed breakdown of our materials and their properties, please visit our Materials Page.

We offer a diverse range of jewelry to suit different preferences and budgets. Our collection includes pieces made with authentic natural gemstones, lab-grown gems, and our own exclusive high-quality simulants.

Each product listing clearly specifies the type of stone used. For our natural gemstone pieces, every stone is verified and certified by expert gemologists, ensuring you receive genuine, high-quality gems. We believe in full transparency, allowing you to make an informed choice that aligns with your values and desires.

At Gemiros, sustainability is at the heart of everything we do. We've implemented several key initiatives to ensure our jewelry not only looks good but also does good for the planet.

These include carbon-neutral shipping, our "One Purchase, One Tree" program, using recycled metals, ethically sourcing our gemstones, and designing long-lasting pieces.

We're constantly seeking new ways to improve our sustainability efforts, making it an ongoing journey for us.

Yes, we strive to use recycled gold and silver in our jewelry whenever possible, reducing the need for new mining.

Our gemstones are ethically sourced from suppliers who adhere to strict environmental and ethical standards.

This ensures that our gemstones are not only beautiful but also conflict-free. We believe that the story behind each gemstone should be as beautiful as the stone itself.

Yes, we do! We strive to maximize the use of recycled gold and silver in our jewelry production. This approach significantly reduces the need for new mining, minimizing our environmental impact. By choosing recycled metals, we're able to create beautiful pieces that you can feel good about wearing.

We're taking several steps to reduce our carbon footprint. First, we offer carbon-neutral shipping for all orders at no extra cost to our customers. This means we offset the carbon emissions from shipping by investing in environmental projects.

Additionally, our "One Purchase, One Tree" program contributes to planting a tree with every order, aiming to plant 300,000 trees by next year.

We also use recycled metals and design our pieces for longevity, reducing waste and the need for new resources.

We offset the carbon footprint of every shipment at no extra cost to you. This means we invest in projects that reduce greenhouse gases by an amount equal to the emissions produced by shipping your order.

Absolutely! Every purchase contributes to our sustainability initiatives. By choosing Gemiros, you're supporting carbon-neutral shipping, tree planting, and ethical sourcing practices, making a real difference for our planet.

You can feel good knowing that your purchase contributes to these initiatives at no extra cost to you.